Website Privacy Policy “www.klainagency.com”
The Privacy Policy informs you about the information we collect from you when you use our website. In collecting this information, we act as your personal data controller and are required by law to provide you with information about us, the purpose and how we use your data and the rights you have over your personal data.
Our data protection policy and practices focus on the proper and lawful processing, sharing and storage of personal information while ensuring confidentiality, integrity and availability.
Therefore, by reading the privacy policy, you will learn all your rights and all the information in relation to the processing of your personal data.
The Data Privacy Policy is based on the following data protection principles:
– Personal data will be processed in a lawful, fair and transparent manner;
– Personal data will be collected only for specified, explicit and legitimate purposes and the data will not be further processed in a manner incompatible with those purposes;
– Collection of personal data will be adequate, relevant and limited to the information necessary for the purpose of the processing;
– Personal data will be factual and, where necessary, up-to-date;
– All necessary steps will be taken to ensure that incorrect data are deleted or corrected without delay;
– Personal data will be kept in a form which permits identification of the data subject and for no longer than the period during which the personal data are processed;
– All personal data will be kept confidential and stored in a manner that ensures the necessary security;
– Personal data will not be distributed to third parties unless necessary for the purpose of providing services;
– Data subjects have the right to request access to, rectification and erasure of personal data, to object to or restrict the processing of personal data as well as the right to data portability.
Personal data:
Personal data means any information that can be linked to an identified or identifiable natural person (the data subject). Personal data includes all types of direct or indirect information (i.e. used in connection with other data) that relate to the data subject, such as name, date of birth, addresses, e-mail addresses, telephone numbers, etc.
- Who are we?
Name of the organization: KLAIN S.R.L.
Trade Register registration number: J12/4659/200
Unique identification code: RO 22644789
Head office address: Cluj Napoca, str Partizanilor nr 33, Romania
E-mail: [email protected]
Telephone: (+40) 749972803
We are not obliged to appoint a Privacy Officer, so any questions regarding the use of your personal data should be addressed to the above contact details or to the person responsible within the organization:
Valentin Bolboaca, e-mail address: [email protected] , telephone number: 0749 972 803
- How do we use your information?
2.1 When you use our website
When you use our website to search for our products and services and to view the information we make available, a number of cookies are used by us (first party cookies) and by third parties (third party cookies) to enable the site to function, to collect useful information about visitors and to provide you with the best possible experience when using our site.
2.2. What are cookies?
Cookies are small text files that are placed on the user’s device to track usage and record preferences. Our cookies do not contain personally identifiable information. We collect certain information automatically through the use of cookies and tracking technologies such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), page references/page views, pages viewed on our site (e.g. HTML pages, graphics), operating system, date/time and/or click series to analyze the trend as a whole and administer the site. Site users can control the use of cookies at the browser level, but if the user chooses to disable cookies this action will result in a limitation of certain features and functions in our website and services.
Some of the cookies we use are strictly necessary for our website to function and we do not ask for your consent to place them on your computer. These cookies are set out below.
However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. These are:
For more information about the use of cookies, please see our cookie policy.
2.3. When you submit a request through our website
When you submit a request or message via our website, we ask for your name and email address or phone/fax number.
We use this information to respond to your inquiry. We may send you an email more than once after your request, to ensure we have answered your question and to improve our users’ experience.
Your request will be stored and processed for 3 years for safety reasons, after which it will be deleted along with your name and email address or phone/fax, according to the details below. The personal data collected will not be disclosed to third parties.
We do not use the information you provide through the contact form to make automated decisions that could affect you.
We retain request-related emails for three years, after which they are securely archived and kept for an additional five years before being deleted. No CRM records are created via the website.
CRM stands for Customer Relationship Management, which refers to software tools aimed at continuously improving customer relations. It supports a modern business strategy focused on the client and the understanding of their needs and requirements.
The purpose of a CRM system is to centrally manage client or prospect-related information and increase their satisfaction level.
2.4. Subscribing to our newsletter
When you subscribe to our newsletter, we request your email address.
You will also be asked to agree to a commercial communication consent, which briefly outlines the types of data processed, the storage duration, and your rights—should you skip reading this privacy policy.
We use this information to send you our latest news, projects, and other relevant information.
By subscribing to the newsletter, your data will be stored and processed until you withdraw your consent. You can withdraw your consent at any time by sending a request via email or by clicking the unsubscribe link found at the bottom of each newsletter we send.
The personal data collected will not be disclosed to other individuals.
- Your rights as a data subject
You have the right to ask us what information we hold about you and to request corrections if the data is inaccurate. If we have requested your consent to process your personal data, you may withdraw that consent at any time.
If we process your personal data to fulfill a contract or based on your consent, you can request a copy of that data in a readable format so it can be transferred to another provider.
If we process your personal data based on consent or legitimate interest, you may request that your data be deleted.
You have the right to ask us to stop using your data temporarily if you believe we are doing so unlawfully.
In certain cases, you can request that we do not make decisions about you based on automated processing or profiling.
Your rights include: the right to access, rectify or erase your personal data, restrict or object to processing, and the right to data portability. Data portability means you can request that we transfer your data to another party designated by you.
To make a request about your personal data via email, post, or phone, please use the contact information provided in the “Who we are” section of this policy. We will respond to your request within a maximum of 30 days.
- Right to file a complaint
If you have a complaint about how we use your personal data, we encourage you to contact us first so we can resolve it amicably. However, you may also contact the Romanian National Supervisory Authority for Personal Data Processing via their website at http://www.dataprotection.ro/ or by writing to:
B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postal code 010336, Bucharest, Romania
- Transfer of personal data to a third country
We do not intend to transfer personal data to any third country or outside the EU or to any international organization. If such a situation occurs, you will be notified so that you may provide your consent or be informed of the appropriate safeguards ensuring the same standard of data protection.
- Disclosure of personal data
Personal data will not be disclosed to third parties unless such disclosure is necessary to provide our services.
Occasionally, we sign contracts with other companies and business partners working on our behalf, such as tech companies handling system and technology delivery. In these cases, we will disclose only the necessary information.
Service providers are permitted to access only the personal data necessary to deliver their services.
We do not disclose personal data to third parties for their own marketing purposes.
If users do not want us to share their data with such companies, they are asked to contact us at: [email protected]
In certain cases, we may be required to disclose personal data in response to supervisory authority requests to meet legal obligations. We may also disclose information if required by law, such as compliance with subpoenas or other legal processes, or when we believe in good faith that disclosure is necessary to protect our rights, client safety, public safety, investigate fraud, or respond to requests from public authorities.
- Data processing security
We process your data securely and apply appropriate technical measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access—especially during transmission over a network—as well as any other form of illegal processing.
For questions about data security, please email us at: [email protected]
Specifically, data on this site is securely collected through HTTPS over TLS v1.3, stored in Mailchimp, Google Drive, and Dropbox, and manually processed from these environments.
Marketing emails may only be sent with your express consent. This form of consent must be freely given, informed, specific, and clear.
You will always have the right to object, at no cost and upon request, to the processing of your data for direct marketing purposes, without needing to justify your decision.
Marketing emails contain information we believe may interest you, including news and updates about our products and services.
- Updates to this privacy policy
We regularly review and update this privacy policy when changes occur in the provision of services. If we intend to use your personal data in a manner not previously disclosed, we will contact you to inform you and, if needed, ask for your consent.
The version number and date of this document will be updated each time changes are made.
Policy approved on: 24/05/2018
Policy effective from: 25/05/2018
Next review date: 25/09/2024
Our data protection policies and practices focus on the lawful, secure processing, sharing, and storage of personal data, as well as ensuring its confidentiality, integrity, and availability.
Our website complies with the General Data Protection Regulation (“GDPR”), (EU Regulation 2016/679).
Thank you for your interest in www.KLAIN.ro
For any additional questions regarding the processing of personal data, please contact us by mail at:
Str. Partizanilor no. 33, Cluj-Napoca, Romania
Phone: 0749 972 803
Email: [email protected]